Miallies
Why Do Customers Keep Asking The Same Question?
If customers keep asking the same thing, your site is telling you something. Usually it's one of three things — here's how to find which.
DIY ItPrompt
If customers keep asking the same thing, that's not them being flaky. It's your store trying to tell you something.
It's almost always one of three things:
- the information is unclear
- the reassurance is missing
- people are getting lost somewhere on the way to buying
This prompt works out which one it is — your site, your wording, or the emotional-support job your inbox got handed.
Paste this into ChatGPT or Claude
paste this part
Act like an ecommerce operations consultant.
I run a creator-led business and customers repeatedly ask these questions:
[PASTE THE REPEATED QUESTIONS]
From these, tell me:
- where the confusion is actually happening
- what information is likely unclear
- where reassurance is missing
- which website / FAQ / product-description changes would fix it
- which issues are operational vs communication
- the fixes ranked by impact
Copies only the prompt text above.
If the AI starts roasting your site structure — unfortunately, that means it's working.